The Home Depot is starting to think ahead of their competition and involving self-check out services and Kiosks. Home Depot is trying to limit human services and still provide great customer service.
http://www.line56.com/articles/default.asp?articleID=7292&TopicID=3
1 comment:
Like its commercials suggest, I shop at Home Depot for information, suggestions, ideas, and solutions. Sometimes, I'll even learn what I need and make the purchases somewhere cheaper. Unfortunately, the store is usually a labyrinth, and I spend most of my time trying to find someone to talk to. This strategy will only be successful, if they actually make the employees more accessible. Actually, the kiosk technology would be better spent located throughout the store and used as information centers.
Post a Comment